Terms of Service

LeaveVia is supplied by the LeaveVia operator, an independent operator trading under the Aegean Astraea brand from Cyprus. Aegean Astraea is a trading brand, not a separate limited company or legal person. In these terms, “LeaveVia”, “we” and “us” mean that operator in relation to the LeaveVia service.

LeaveVia is a hosted, browser-based application for managing employee leave: leave types and policies, entitlements and balances, leave requests and approvals, cancellations and modifications, team availability, reporting and optional calendar publication. It is not a payroll, recruitment, performance or full HR system, and it does not provide legal or employment advice.

• You must provide accurate account information and keep your sign-in credentials confidential.
• You are responsible for activity carried out under your account.
• Accounts are for named individuals and must not be shared.
• You must tell us promptly if you believe an account has been compromised.

The organisation that creates a workspace controls it. Owners and administrators decide who is invited, what role each person has, what employee information is entered, and how leave policies are configured. The organisation is responsible for the accuracy and lawfulness of the information it enters, for informing its own employees about the use of LeaveVia, and for the consequences of configuration choices such as entitlements, opening balances and approval routing.

• Do not use the service unlawfully or to infringe anyone's rights.
• Do not attempt to access another organisation's data or to bypass access controls or rate limits.
• Do not probe, scan or load-test the service without written permission.
• Do not submit malicious code or content you have no right to submit.
• Do not resell or provide the service to third parties without agreement.

The organisation retains ownership of the data it and its users enter. LeaveVia processes that data to provide and support the service, in accordance with the Privacy Policy and, where applicable, the Data Processing Addendum. Authorised administrators can export available report data in CSV format from within the application.

We aim to keep LeaveVia available and reliable, but the service is provided without a committed uptime guarantee unless separately agreed in writing. Features may be added, changed or withdrawn as the product develops; we will avoid changes that materially reduce core leave-management functionality without notice. Maintenance and third-party outages may cause interruptions.

Optional integrations with Google Calendar and Microsoft Outlook depend on services we do not control and on permissions granted by the user. Their availability and behaviour are subject to the relevant provider's terms. Publication of approved leave is one way and limited to availability information; LeaveVia remains the source of truth for leave records.

LeaveVia, its software, design, brand and documentation belong to the LeaveVia operator and its licensors. Subject to these terms, you receive a non-exclusive, non-transferable right to use the service. No right is granted to copy, modify, decompile or create derivative works from the software except where the law allows.

A new organisation may start one free trial of a paid plan, lasting 30 days from the creation of its workspace. No payment card is required to start the trial and no charge is taken during it. One trial is available per organisation, and we may refuse or end trials that are used to obtain repeated or duplicated free access.

During the trial the organisation may choose a paid plan and add payment details. Doing so does not shorten the trial and does not trigger an immediate charge: the original trial end date is kept and the first payment is taken after the trial ends.

If the trial ends without a paid plan and valid payment details, the workspace moves to a payment-required state. Customer data is preserved and is not deleted because of trial expiry. The organisation’s owner can still sign in to reach the billing pages and may restore full access at any time by choosing a plan and paying. There is no permanent free plan for new organisations.

Paid orders and subscription payments are handled by Paddle as Merchant of Record and authorised reseller. This means the buyer purchases the paid subscription through the applicable Paddle contracting entity, while LeaveVia is the software service supplied under these Terms. Paddle handles the payment transaction and related billing functions such as payment-method processing, invoicing, applicable sales taxes, fraud controls, refunds and chargebacks in its Merchant-of-Record role. Paddle's buyer terms and privacy notice also apply to the transaction and the personal information Paddle processes for those purposes.

Prices are those displayed on our pricing page for the selected plan, billing period and currency. As a launch offer, the first 50 paying organisations receive 25% off for their first 12 months: on monthly plans the discount applies to 12 paid monthly billing periods, and on annual plans to the first paid annual billing period. After that, billing continues automatically at the normal price then applicable to the plan.

Paid plans renew automatically for further billing periods until cancelled. An organisation may cancel from its billing page; access continues until the end of the period already paid for. Any applicable taxes and the final total are calculated and shown through Paddle before a payment is confirmed.

An organisation may stop using the service at any time. We may suspend or terminate access where there is a material breach of these terms, unlawful use, a security risk to the service or other customers, or a legal requirement to do so. Where practical we will give notice and an opportunity to fix the problem. On termination, access ends and customer data is deleted or returned in line with the Privacy Policy and the DPA.

The service is provided “as is” and “as available”. To the extent permitted by law, we exclude implied warranties. LeaveVia helps administer leave; it does not determine your legal obligations. Configuration options that reflect regional differences do not constitute advice on, or a guarantee of compliance with, local employment law.

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, loss of profits, revenue, goodwill or data, arising out of use of the service. Liability that cannot be excluded by law is unaffected.

No fee-based liability cap applies under these terms.

These terms are governed by the laws of the Republic of Cyprus, and the courts of the Republic of Cyprus have jurisdiction over any dispute arising from them. Where mandatory consumer or data-protection law of your own country gives you rights that cannot be overridden by agreement, those rights are unaffected.

These terms may be updated as the product develops. Continued use after an update means the updated terms apply. The date at the top of the page shows when they were last changed.

Questions about these terms can be raised through the channels described on the Contact page, or by email to hello@aegeanastraea.com.