Refund Policy

The 30-day trial is free and requires no card to start. There is no trial charge to refund. If you add payment details during the trial, cancel before it ends to prevent the first subscription payment.

Cancel through your workspace billing page or the management link in your Paddle receipt. Cancellation stops future renewals; access continues until the end of the period already paid for. Cancelling does not itself refund an earlier payment.

Paddle is the merchant of record for these purchases. Refund eligibility follows the Paddle Refund Policy and Paddle Buyer Terms applicable to your transaction. Mandatory rights remain unaffected. Where no refund is required, Paddle may consider a discretionary request made within 14 days of the transaction; submitting a request does not guarantee approval.

Consumer withdrawal rights vary by location, purchase and use of the service. The linked policy explains the relevant conditions and deadlines. This page does not waive those rights or replace them with a general no-refund rule.

Use the support link in your receipt or visit Paddle support. Include the purchase email, transaction reference and reason for your request. Do not send full card numbers, passwords or employee leave records.

For a service problem, contact hello@aegeanastraea.com with your workspace name and a description of the issue. We will help investigate it. Unresolved product defects can also be raised with Paddle under its refund policy.